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- Verified Buyer
Updating my review July 16 2024. This pass weekend I went camping and used this tent. In my pass reviews I had issues when I bought this tent back in January of this year, I was missing a lot of parts to this tent, the only parts I received was the tent itself, the 3 top fiberglass poles for the roof of the tent, 6 poles for the 4 corners, front, and back of the tent. Now of course i wasn’t aware of the items missing until I went camping last month. I ended up buying 10 poles from the campground office and using a tarp for the roof I had, plus tie down 5/50 cord I had as well. To make things work. Once I got back home, the roller coaster began. I called Amazon, they told me to call Portal for help, I online chatted with Portal and they told me to call Amazon for help, lol. So I called Portal customer services, unfortunately the guy who I spoke to couldn’t help with my missing items, however he gave a phone number to call to their main HQ, the owners of Portal, Portal is just a small branch off of a larger company. Mind you this calling, chatting, and emailing took about 3 weeks. After back and forth emails. Last Monday I received a very large package in the mail. Not only did they send me the parts I was missing, but they sent me a whole new tent with the parts I was missing. Took me 3-4 weeks, but i finally got my problem solve better then i wanted it solved in the first place.NOW FOR THE ACTUAL REVIEW: Yes the tent is very spacious, it’s about 10x20, I didn’t use the divider and I used a 22” high queen size blown up mattress as my bed, plenty of room. We went camping at Put-in-Bay, Ohio and our campsite was located on the Clift edge of the island. It was a beautiful site to wake up to every morning. On the last two days of our camping trip strong winds was coming off the lake and a nasty thunderstorm came out of nowhere. We had 14 mph winds with 24 mph gusts. On a Clift side we was getting hit with all the wind. As for the tent, no problem it held up, of course the sides curved in, but nothing came close to looking like it would fall over or cave in. We was perfectly safe inside the tent. I think my issue buying this was a fluke and more likely will not happen again. So yes I will buy this product again and yes of course I refer them to anyone who’s looking for a great spaces, sturdy, open screened roof, plenty of windows, camping tent.OLD PREVIOUS HEADACHE REVIEWS:I purchased this tent back in January and didn’t get chance to look at, that’s on me. You need to find the time to do that. OR YOU’LL GET THE SHAFT.Me and my gf started to set this up this pass weekend. We noticed we was missing a lot parts. All we had was the tent, poles to put the tent together, and the center divider. It came with no stakes, the rain fly, awning and poles, the mud mat, and rope tie downs. The tent is big as it says it is, it doesn’t fit 4 queens as in the description, unless you stack em, but it’s my first tent you can actually stand up in. It was easy to set up and It does have a very nice open view to see the stars, but if it rains and you have no rain fly, your screwed.Update: I contacted Portal and they told me since I bought it through Amazon I had to contact them for any assistance. I contacted Amazon and they told me it’s the accessory pack that I was missing. However since it’s pass Amazon’s warranty date they couldn’t help me and told me to contact Portal for help. We know what Portal said, so I asked Amazon if I could buy the accessory pack through them. Amazon said no, because they discontinued the tent. Weird part is, it still shows up on their site, but for $100 more then what I paid for it. Anyways, I asked for a refund. They said since it’s out of the warranty date I would only get 80% of my return, but since I’m missing the accessory pack, I would only get 50% of my return instead. WOW like I said the shaft! I’ll just keep the tent and makeshift the missing pieces with rope and tarps. I’ll never buy a tent from Amazon or a Portal tent ever again. Shame it was a nice tent to.I been an Amazon Prime member since 2014.Update, i finally called Amazon customer service, they could help me, but they did give me a phone number to call. I called that number and its customer service for the owners of Portal. Portal is just a branch off of a much bigger company. They said they’ll send me what I’m missing all I have to do is provided them with my address and a copy of the Amazon purchase. Just had jump through a dozen loops to get to this point. Never give up, there’s always a way to win.
